Video conferencing and Telepresence meetings require significant bandwidth and span multiple service provider networks. Next generation feature-rich Telepresence solutions demand end-to-end real-time simultaneous performance monitoring of all network calls to ensure Quality of Service (QoS) and Experience (QoE). Emphasis has shifted to bandwidth efficiency across multiple and larger displays of similar quality.

When glitches occur, they are often noticed by high profile executives and typically IT departments are tasked with determining and eliminating the problem source. But they are challenged by not having end-to-end visibility and multiple demarcation points, making it impossible to isolate issues. Lack of quality-correlated reports make it very difficult to plan network expansion with certainty.

IneoQuest specializes in scalable advanced quality monitoring, analysis, and test systems for video conferencing and Telepresence systems. With IneoQuest’s iTMC Telepresence Management Center, IT departments can optimize their networks to improve the quality and effectiveness of video conferencing calls. Based on patented and patent-pending technologies, iTMC is the first product to aggregate data across disparate systems to provide visibility, metrics and insight to your IT staff. By monitoring all calls at all times, you can quickly detect and isolate network issues. Extensive reporting tools capture the overall health of your video intensive network and enables you to observe usage and error trends in your network for more accurate capacity planning. This allows you to leverage your existing video conferencing investment by tuning your video network to maximize ROI and reduce network operational expenses. It provides your IT department with centralized and remote monitoring of enterprise video conferencing calls. If problems occur, they are resolved by minimizing in-house and vendor finger pointing. In addition, you can ensure that network service providers are meeting SLAs for your video conferencing and telepresence systems.

Highlights Of iTMC Telepresence Management Center

Discovery & Awareness

• Identify where, when and how resources are being utilized.
• Determine total number and average duration of calls.
• Spot top usage locations (equipment stations or endpoints).
• Distinguish simultaneous live calls on your network in real-time.

Improve Accuracy of Planning for Video-Centric Troubleshooting Superior, Long-term IP Performance

• Trending of bandwidth usage configuration effects QOS and errors.
• Identify peak hours with low availability.
• Cohesive reporting across network elements eliminates mysteries with existing disparate reports.
• Increase network quality through systematic problem identification and resolution.
• Fault isolation of sites having the highest errors.

Video-Centric Troubleshooting

• Verify how network configuration effects QOS across calls.
• Ability to identify where problem is occurring with key probe locations.
• Call history allows analysis of previous calls and lets you view call health over time.

Call Center

• Actively displays all calls in your network with a real-time display of call quality.
• Statistics available per call or flow.
• Call Center allows you to correlate across all flows in the call AND all probes monitoring the call.

Probe List

• Deep dive into a probe location once a problem is identified to see exactly where errors are occurring most frequently in the network and the severity of those errors.
• Determine if problems are isolated to certain locations or is more wide-spread.
• Isolate issues to types of locations (home user vs. WAN).
• Analyze call volume and overall utilization to enable capacity planning at specific locations.

Call Dashboard

• Real-time view of your deployments at system, probe and user levels.
• Graphical views help to quickly identify issues to minimize downtime and improve the effectiveness of telepresence calls.

Unified Collaboration Workflow

IneoQuest’s Video Conferencing Solution for End-to-End Quality and Service Assurance.