Real-World Video Quality Using SCTE 168

As digital broadband technologies continue to evolve, the market for delivery digital television programming to the subscriber is becoming increasingly competitive. A digital TV customer may choose among a number of service providers, including cable, telco or satellite companies.

In order to remain competitive, providers of digital TV services need to achieve high customer satisfaction to help them to gain new customers and to minimize subscriber churn. The increased competition also makes it imperative to control costs, including customer support and repair services to deal with impaired signal delivery.

The key to maximizing customer satisfaction and controlling support costs is to build a highly reliable end-to-end infrastructure with a 99.999% reliability goal. In order to achieve end-to-end availability of 99.999%, each type of element on the end-to-end path between the signal source and the subscriber needs to be available more than 99.999% of the time.