In the News

As IPTV becomes a mainstream contender to satellite, terrestrial and cable, QoE (quality of experience) becomes even more important as a competitive factor. If the whole QoE package is strong, customers can be poached and churn reduced, but equally importantly its cost must be kept in check.
“It is another story, however, for the remainder of the viewing time, until the user changes channel again. During this time consistency is almost as important as the absolute quality itself, and therefore operators are now seeking products that monitor overall level of service. IneoQuest, for example, measures overall conformance to quality standards in its probes and monitors. "Our management system includes a simple video quality metric called Program Availability that measures how often video programming is viewable without any problems," says Calvin Harrison, IneoQuest's VP of marketing and business development.