OverviewFeaturesScenarios
iVMS Mobile™ is the industry’s first Video Quality Monitoring and Diagnostics application for Apple’s® iPhone™ and the Apple iPod™ touch. For the first time, service provider executives, operations teams, OSS operators and field technicians can view in real-time and from any geographic location, a broad spectrum of video quality and performance metrics including video quality status and program availability. With a simple screen tap, video personnel can also view important program quality alarms, along with necessary problem resolution details, turning their iPhone into a mobile video network operations center (NOC). View a demo
Program Availability - The Metric That Counts
IneoQuest’s solutions simplify the complexity associated with poor Digital Video quality by condensing mounds of data into a simple metric that can be used and understood by all. This “Program Availability Metric” — now available on iVMS Mobile — provides video personnel with the detailed information necessary to determine a channel’s specific level of service. iVMS Mobile also displays the video network’s overall program availability via a detailed summary page, while enabling single touch access to details of all programs and their individual availability metrics. Never before has it been easier for a video provider to monitor the overall health of their live video delivery network – anytime and from anyplace. |
Remote Monitoring of Channel Content & Program Health
Using iVMS Mobile, video personnel can easily view each channel and its respective program content in real-time – regardless of their physical location. Program health metrics including video snapshots of actual live content are prominently displayed while programs can quickly be sorted by their overall health or by name. This iVMS Mobile capability also enables video personnel to issue program error messages and alerts to other members of their video network support team. |
Remote Access to Network Trending, Benchmarking and Historical Information
Using iVMS Mobile, video personnel now have single touch access to detailed analytics and historical information enabling them to easily improve the long-term viability and performance of the video network. Available metrics include program quality by location; by day, week, and month; by error type, and more. Additionally, multiple network events can easily be correlated while bottlenecks and troubled spots in the network or programming are quickly identified. iVMS Mobile’s powerful performance and analytics capabilities enable video personnel to easily benchmark and continuously improve their video delivery network from the palm of their hand. |
Customer Feedback Button Enables Video Providers to Expedite Video Quality Resolution
Video service providers can make IneoQuest’s iVMS Mobile available to their valued subscribers. iVMS Mobile’s Customer Feedback Button is a powerful and easy-to-use feature that enables subscribers to message service providers directly about outages or other video quality issues, without having to pick up the phone — circumventing long hold times typically associated with telephone help lines. Subscribers can now log error reports and outages at the touch of a button, even if their broadband service is out. Video providers instantly receive the date and time of the error as well as the GPS location of the user, all of which is incorporated into a broader set of quality metrics, expediting the providers ability to identify and resolve the problem. Service providers can also offer this capability to enhance current customer service interaction. |
- High level summary of real-time and historical video quality
- Live video snapshots of program lineup for instant visualization
- Real-time monitoring and alarm notification of quality issues, their severity, location, and impact
- Real-time program information down to the deep MPEG level
- Access to long term historical quality data for network performance and analytics
Who Benefits from iVMS Mobile?
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Senior Executives now have mobile access to real-time and historical performance data on the quality of their video delivery network |
Network Operation Managers now have remote, real-time ability to troubleshoot and fault isolate video delivery problems and identify systemic network issues |
OSS Operators now have instant access to remote, real-time alarms and alarm management functions and can see which program is currently playing and is being affected |
Field Technicians can now remotely view video traffic at different upstream locations, improving their ability to troubleshoot video quality issues at a subscriber’s home |