IQ Professional Services

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IQ Professional Services provides a top-down systematic approach to the deployment of a monitoring solution for a video network, focusing on strategic placement of monitoring probes throughout the network. This, in conjunction with methodical tuning of monitoring parameters and post-analysis of network data, provides an efficient and cost effective fault detection, isolation, and problem solving solution for video networks.

IneoQuest Professional Services are available for all phases of your network deployment: from network design through initial implementation phases, to full deployment and production-state monitoring.

IneoQuest Professional Services enable faster and more efficient network deployments and management while maintaining costs and the high quality of services customers demand.

OverviewOfferings

Continuing advancements in Video network designs and implementation present companies with many challenges, not the least of which is where to obtain expert advice on the technology direction they need to follow, and adopt to stay competitive. This is an especially daunting task for companies who do not have the staff, resources or time to stay abreast of technology developments.

IneoQuest Professional Services provide expert advice, counsel, service assurance monitoring for all phases of Video network planning and implementation. IneoQuest Professional Service engineers provide strategic assessment of architecture of network capabilities and implementation of video network strategy from headend-to-home, including 24/7 video network quality and service assurance monitoring. In a nutshell, IneoQuest Professional Services offer clients a full life cycle of secure, reliable video network operations.

Key Advantages

  • Maximizing customer’s ROI by proactive approach to video network monitoring
  • Consulting on development of customer’s service assurance strategies for video networks
  • Engineering monitoring solutions for rapid fault isolation in a video network
  • Providing comprehensive analysis and trending of customer’s video network behavior

IQ Professional Services Offering

Network Assessment
  • Customer’s Network Baseline (measurement of QoS parameters, packet loss, jitter, etc.);
  • Probes positioning in customer’s network according to network data.

IQ Solution Foundation On-Site Services

Installation and configuration of customer’s video monitoring and fault isolation solution provided by IneoQuest:
  • Installation planning, preparation, and project / program acceptance criteria definition;
  • Initial probe installation and commissioning;
  • Initial iVMS™ installation and commissioning;
  • Configuration of aliases, alarms, topologies, iVMS’ Northbound interface, etc. per customer’s requirements;
  • Initial on-site monitoring of the solution behavior, subsequent tuning of iVMS and probes’ parameters;
  • Remote monitoring of customer’s solution’s behavior for two weeks.

IQ Watch Services

Subscription-based, remote management service, delivering real-time monitoring, notification, and web-based reporting for IPTV-IP Video networks:
  • Daily reports sent via email of Video performance;
  • Web based reports on historical data;
  • Email notification of outage events.

IQ Solution Upgrade Services
  • Upgrade planning;
  • Upgrade staging in IQ’s / customer’s labs;
  • Solution upgrade in the field.

Network Services Management

Performance Management:

  • Video thumbnail history DB
  • Trending hundreds of live IPTV programs at several nodes
  • Monitoring and trending MDI and loss events
  • Correlating per stream measurements across nodes
  • Providing simple Web/HTML correlated views

Fault Management:

  • Independent thresholds alarms per video flow
  • Alarms for IP flows parameters like MDI, loss, RTP
  • Video Transport Stream video and audio outage alarms
  • Correlation per stream alarms across the network
  • Providing simple Web/HTML correlated views

Remote Monitoring and Testing

  • Debugging network failures
  • Recording IPTV flows with triggering
  • Capturing network traffic for offline analysis
  • Improving operational costs and saving customer’s time

Solution Audit and Re-tuning:

  • After the solution has been in production for a period of time;
  • Due to network re-design and changes;
  • Due to changes in customer’s business operations.

Customer’s Technical Staff Augmentation:

  • On site;
  • Remote support after an on-site engagement.
  • Program / project management services for IQ solution life-cycle

SDV Implementation and Validation Services:

  • Customer’s network baseline for SDV traffic;
  • Signaling / control plane configuration;
  • SDV solution tuning;
  • Currently on customer-by-customer basis.