Applications

• Centralized record keeping for Mediaroom installation and repair orders
• Simplified tracking of subscriber claims and technical procedures followed in the field
• Analysis of performance issues over time by region, technician and subscriber.
• Centralized node management and version upgrade for multiple IQDialogue probes in a network

Key Benefits

• Automated interface with IQDialogue Mediaroom Platform Manager – MPM facilitates identification of new STB installations
• Efficient paperless record management for installations and repairs improves response to subscriber claims
• Provides detailed records of installer procedures in the field to enforce improved operational quality
• Easy cross-reference of technicians to jobs implemented facilitates identification of resource needs

Key Features

• Supports multiple IQDialogue IPTV Mediaroom Installer probes
• Automated software versioning management and upgrade services for IQDialogue IPTV Mediaroom Installer nodes
• Historical statistics with flexible querying capabilities Support for Microsoft Windows, Solaris (X86) and Linux (RedHat) based operating systems
• Exporting capabilities for data reported

Complete and Structured Work Order Management

The operations records stored in IQDIalogue MIM provide paperless tracking of the field tasks and enable fast and efficient access to this historical data.

During installation of new Mediaroom devices, IQDialogue Installer helps technicians to complete tasks accurately. At the end of the process, all work order information is stored by Customer, Installer, Data, Work order and more.

The system collects and administrates installation process steps and video captures that can be used by IQDialogue Advanced for protocol analysis even after the technician leaves the subscriber’s home.

User Friendly Interface

Powerful query and report generation capabilities summarize collected data to address diverse information needs from customer claim response, to technician labor hours tracking, to deep technical analysis of Mediaroom protocol behavior in different segments of the network.

Information can be processed by region, date ranges, specific user ID, etc.

Interface to IQDialogue Mediaroom Suite of Products

Whenever new set top boxes are installed in the field, IQDialogue MIM provides information to IQDialogue MPM to maintain an updated inventory of subscribers on the monitoring schedule.

When fault trends are detected in the field, IQDIalogue MIM provides valuable historical captures that enable performance diagnosis using IQDialogue Mediaroom Advanced.