Telecommunications Magazine: IPTV Strives for QualityTo remedy chronic customer problems, SureWest installed network probes from IneoQuest in both its internal network (i.e., headends) and at the customer set-top box (STB). The IneoQuest Cricket, residing next to the STB, allows the end user to send feedback on a bad video experience by simply pushing a button on the device or on a remote control.
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