OverviewFeatures & Other Report Types
cPAR is a powerful analytics and reporting tool that consolidates volumes of performance data collected by monitoring digital video networks. It is the only program of its kind that gives service providers the ability to generate comprehensive, flexible reports for historical analysis as well as reveal a network’s Program Availability. This helps executives and operators efficiently and effectively manage Video Quality of Service (QoS) and ensure a quality subscriber experience.
This actionable data can help a service provider in a number of ways, but most importantly it can:
- Mitigate revenue and profit losses by correlating multiple network events and identifying recurring issues that can cost a system provider customers
- Enable accurate forecasting of video resources and substantiate capital investments to meet seasonal, cyclical and organizational service demands
- Over time, improve the quality of video delivery and ultimately exceed TV viewer expectations
Program Availability Report
The Program Availability Report can be
customized to show the performance of individual
programs, program groups, locations, etc.
cPAR uses performance data collected from
the iVMS video management system to provide
long-term Program Availability trending.
In the competitive video home delivery marketplace, successful service providers must meet or exceed today’s high standard for a reliable and highly satisfying user experience. This amounts to ensuring “5-nines” or 99.999% service availability with the required QoS performance to meet customer expected service levels.
As video service providers rapidly adopt IP networks to deliver their services, they find it extremely challenging to meet this criteria and monitor service quality at all times and locations. The loss of a single video packet can cause impairments such as tiling, pixelization, freeze frame, or black screen. These impairments degrade a customer’s experience and ultimately result in subscriber calls to a service center, increased operational expenses, and potential damage to the service provider’s image. All of which can result in customer churn. Therefore, it is imperative for service providers to be proactive and get ahead of the problem before it affects the subscriber.
Cable and Telco standard bodies, such as SCTE and the DSL Forum recommend that video service providers track the number of errored seconds (i.e., loss, bitrate errors, and outage) to determine their per-program availability numbers. cPAR helps service providers meet this standard and understand their “5-nines” status by leveraging raw performance data collected by the iVMS video management system from one or multiple locations across the network including the Head-end, Core, Edge, and Last Mile. cPAR then calculates errored seconds per program into an interactive Program Availability Report giving organizations the ability to address and understand their network’s health through historical overviews and more detailed drill-down of failures by location and program.
Multi-dimensional Analysis
Drill-downs let you explore performance data to determine the problem source.
cPAR provides interactive drill-through analysis tools and sophisticated OLAP capabilities to determine the root cause of key issues such as service interruption, quality disruption and revenue bottlenecks. Operators can start from a high-level report and logically drill down into sections of interest to the actual QoS parameters and alarm thresholds.
Key Features
- Interactive “Multi-Dimensional” analysis
- Top down approach to finding hard-to-find network issues
- Built-in OLAP capabilities
- Historical trending
- Extended data storage supports day, week, month, year-long analysis
- Program Availability Report
- Video Quality of Service (QoS) metric summary
- Supports SCTE HMS committee’s proposed standard
- Flexible report formats and scheduling
- Pre-defined reports with configurable probe, program, flow, location, and timeframe parameters
- Pre-scheduled automated delivery by email to PDAs and Smartphones
- Platform for reporting across multiple iVMS instances
Other Report Types
- Outage & Alarm Summary reports
- Flow/IP outage
- Metrics oriented trending
- Loss summary report (Min/Max and Average Bitrate of Channels and flows)
- Stuffing bitrate (MDI-DF trending of flows)
- MDI-MLR
- Service oriented
- SCTE-35 cue tone reports